Account Manager

Currently Hiring
Written By Beutler Ink

Beutler Ink (aka BINK), a creative PR agency specializing in Wikipedia consulting and creative content strategies, seeks an Account Manager to join our growing team. As an integral part of BINK’s team, your primary responsibilities will be to manage new and ongoing client projects, manage inbound new business, and develop a successful relationship throughout the client lifecycle from onboarding to completion.

Candidates should have 3–5 years of experience in client relationships, account management, project management, project scoping, and leading cross-functional project teams. This role requires excellent communication skills—both verbal and written—along with strong collaboration, organizational, and project scoping abilities across all disciplines.

We’re looking for someone who can work with a high degree of autonomy. As an Account Manager, you’ll need to manage multiple simultaneous workstreams, balancing external client and internal team priorities. Are you a self-starter? Do you dream in check lists? Can you hit the ground running and make an impact as part of a dynamic team? Let’s talk.

Position Description

  • Has or develops a strong understanding of all client services offered at Beutler Ink (BINK), including Wikipedia, social media, design, Answer Engine Optimization (AEO), and our proprietary software, WikiWatch

  • Manages client relationships; Account Managers work with clients across disciplines on all projects

  • Maintains a holistic view of all our projects, how they are managed, and how they affect budgets, resources, schedules, responsiveness, client satisfaction, as well as our collective and individual workloads from project initiation through to project closeout

  • Researches and understands the business fundamentals of our clients’ products, brands, and business(es)

  • Works with Sales Team Leads on proposals, providing input, writing and reviewing scopes of work, and leading pricing decisions

  • Work with Strategy Team to develop work plans that align with client goals while upholding BINK’s standards and best practices

  • Co-leads client calls with Sales Team, or Director, or President

  • Be an active team support when and where needed

Responsibilities

  • Manage a portfolio of complex client relationships

  • Act as project manager and main point of contact for client interactions

  • Own SOWs, track and report on deliverables, and manage project schedules

  • Make decisions and take action in the face of demanding client situations

  • Actively solicit feedback from clients during and after projects, sharing insights with internal teams to recommend solutions and drive improvements

  • Mentor, train, and collaborate with Project Coordinators

  • Maintain visibility across all projects, ensuring budgets, resources, schedules, and workloads are aligned to meet client expectations and team capacity

  • Collaborate with Sales to craft proposals, develop scopes of work, and provide input on pricing

  • Identify opportunities to expand services with existing clients by understanding their evolving needs and aligning them with BINK’s capabilities

  • Lead client calls with support from the Strategy team and participate in new business calls alongside Sales to establish client relationships from the outset

  • Proactively identify risks or challenges that may affect timelines, budgets, or deliverables, and develop solutions to keep projects on track

  • Ensure deliverables meet BINK’s quality standards and client expectations before delivery

  • Serve as a flexible team resource, providing support where and when needed

  • Foster a positive team environment and help maintain morale

  • Dedicate at least 50% of time to client management, ensuring BINK meets client objectives and delivers high-quality work

Skills / Qualifications

  • Excellent written and verbal communication skills

  • Bachelor’s degree in Business, Marketing, Communications, or related field

  • 3–5 years of experience in client management, project management, project scoping, and leading cross-functional teams

  • Exceptional project management skills with strong attention to detail

  • Solution-oriented, proactive, and collaborative team player

  • Flexible and able to work under pressure, across time zones, and occasionally outside standard hours

  • Highly organized and efficient, with the ability to prioritize workload effectively

  • Motivated self-starter who can independently lead remote projects and ensure clear communication with minimal oversight

  • Comfortable operating in ambiguity when processes or expectations are not fully defined

  • Strong interpersonal skills with professionalism, adaptability, and composure under pressure

  • Skilled in presentation, coordination, problem-solving, negotiation, and critical thinking

  • Strong commitment to follow-through and meeting deadlines while maintaining high-quality work

  • Advanced proficiency in Google Suite

  • Experience with project management and CRM software

  • Key soft skills: leadership, interpersonal communication, conflict management, written communication, and business acumen

Preferred Experience

  • Agency experience

  • Experience with Teamwork, Monday.com, Harvest, Dropbox, Slack, HubSpot

  • Experience working remotely across multiple time zones and collaborating through cloud-based tools with cross-functional teams (strategy, design, production, development) to deliver projects on time and on budget

  • Familiarity with Wikipedia, especially editing practices and conflict of interest (COI) guidelines

Benefits

What does work-life balance mean at Beutler Ink? It means that we recognize that our company is made up of individuals, and we are mighty in our commitment to respecting and supporting those individuals. This is reflected in the benefits we offer:

  • Generous Paid Time Off plans:

    • Vacation (starting at 15 days per year)

    • Sick (12 days per year)

  • Holidays: 11 paid days

  • Medical, Dental, and Vision plans with options. Beutler Ink pays a generous portion of coverage costs

  • Beutler Ink picks up the cost of several other important benefits:

  • Life Insurance (policy equal to annual salary)

  • Short Term Disability (STD) coverage

  • Long Term Disability (LTD) coverage

  • Employee Assistance Program (EAP)

  • After 90 days, Beutler Ink contributes 3% of your gross salary to a 401(k) for full time employees, even if you don’t contribute!

  • Flexible Spending Account (FSA) and Dependent Care Spending Account

  • Coast-to-coast schedule: We have team members from EST to PST, work in the time zone that works for you.

  • Flexible schedule on Fridays

  • Fully paid 6 weeks of Parental Leave

  • Up to 6 weeks of Paid Family Leave for situations covered under the Family Medical Leave Act (FMLA)

  • Volunteerism: Every team member gets 4 hours per month to devote to volunteering

  • Remote office set up allowance

Salary Range

$65,000–$70,000

How to Apply

To apply, send a cover letter and résumé to jobs@beutlerink.com with the subject line: “YOUR NAME Applying for Account Manager” (example: Jane Doe Applying for Account Manager).

Commitment to Diversity

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We are proud to be committed to fostering a diverse and collaborative environment, and offering a fun and flexible work environment.

Beutler Ink https://www.beutlerink.com/